Area Collections Executive – Sun King
Job Purpose
To manage delinquent accounts, drive repayment compliance, and minimize default rates for Sun King’s Pay-As-You-Go business through client visits, collection calls, fraud identification, and strategic portfolio monitoring in collaboration with sales and risk teams.
Roles & Responsibilities
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Delinquency Management & Collections: Convert overdue accounts into current customers by conducting client visits, making collection calls, and executing strategic follow-ups to minimize default rates.
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Cross-Functional Collaboration: Partner closely with Area Business Managers, Field Sales Executives, and Energy Officers to drive repayment follow-ups and operationalize effective collection processes.
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Fraud Detection & Investigation: Identify, report, and investigate suspected fraud, tampering cases, and complex customer complaints in coordination with the Fraud Management team.
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Field Training & Operational Rhythm: Train field agents on key risk processes, collection techniques, and repossession procedures while establishing a strong operating rhythm to ensure timely task completion.
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Portfolio Analysis & Strategy: Examine regional portfolio and repayment trends to design daily, weekly, and monthly collection strategies.
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Market Audits & Reporting: Conduct mystery market visits to audit sales quality, gather actionable insights, and provide weekly updates to Sales and Risk management teams on field interventions and results.
Qualifications
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Bachelor’s Degree, preferably in a Criminology-related course.
Skills, Experience & Competences
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At least 2 years of professional experience, preferably in collections or fraud identification and investigation.
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Credit management experience in a Microfinance Institution (MFI), Bank, Fintech, or PAYGO company is an added advantage.
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Previous work experience in field collections is an added advantage.
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Strong fraud detection and investigation skills with high attention to detail.
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Advanced proficiency in Microsoft Excel.
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Excellent interpersonal, communication, presentation, and problem-solving abilities.
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Strong planning and organizational skills.