Operations Team Member x50 – Java House
Job Purpose
To provide exceptional guest service, efficient food delivery, and high standards of cleanliness and food safety across restaurant operations, supporting both front-of-house service and back-of-house hygiene as needed.
Roles & Responsibilities
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Food Service & Order Delivery: Deliver food orders promptly and accurately from the kitchen to guest tables, ensuring correct presentation, temperature, and ticket specification compliance.
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Guest Engagement & Up-Selling: Greet guests, present menu options, take orders accurately, perform suggestive selling based on customer preferences, present bills on time, and handle payments.
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Station & Restaurant Cleanliness: Maintain clean, tidy, and fully functioning tables, waiter stations, and dining areas while assisting with restocking condiments and opening/closing duties.
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Kitchen & General Sanitation: Perform thorough cleaning and sanitization of the kitchen, equipment, pots, pans, cutlery, crockery, and guest/staff washrooms; manage waste disposal and clean grease traps properly using correct detergents.
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Food Preparation & Support: Assist with food preparation, storage, and production standards, collaborating closely with kitchen and service staff to reduce wait times and ensure smooth operations.
Qualifications
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Kenya Certificate of Secondary Education (KCSE) with a mean grade of C plain.
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Certification as a Java House Staff member (with minimum 6 months of related experience).
Skills, Experience & Competences
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Demonstrated customer-service orientation with excellent interpersonal, communication, and up-selling abilities.
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Ability to remain calm, think quickly, and make effective decisions under pressure during busy shifts.
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Highly flexible, reliable, self-driven, and a strong team player committed to the hospitality industry.
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Basic knowledge of food safety, hygiene guidelines, and standard operating procedures (S.O.Ps).