Manager: International Voice – Safaricom
Job Purpose
To lead the growth and transformation of Safaricom’s International Wholesale Voice portfolio through strategic partnerships, commercial innovation, network economics optimization, and automation-led operations—maximizing revenue, traffic integrity, and future-fit digital communication services.
Roles & Responsibilities
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Revenue Growth, Commercialization & Network Economics: Own revenue growth, inbound voice traffic, and network utilization; optimize pricing, routing economics, Least Cost Routing (LCR), and commercial performance through AI-driven insights and analytics.
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Strategic Partnerships & Carrier Ecosystem: Manage relationships with carriers, OTT/application providers, and MNOs; lead commercial negotiations and agreements; and drive automation in partner onboarding and governance.
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Voice Innovation & Traffic Monetization: Commercialize future voice growth opportunities, including international transit, enterprise voice (ITFS, DID, CPaaS, cloud communications), Voice Quality-on-Demand (QoD), Voice Biometrics, and next-gen communication services.
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Governance, Risk & Financial Management: Oversee contracts, settlements, billing integrity, financial controls, and audit readiness while driving revenue protection, credit risk management, and fraud mitigation.
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Service Performance & Automation: Govern service availability, quality of service (QoS), SLAs, and operational excellence by championing predictive monitoring, touchless operations, and an “Always-On” partner experience.
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Industry Leadership & Intelligence: Represent Safaricom in global voice forums, translate market intelligence and regulatory trends into strategic initiatives, and advance network monetization agendas.
Qualifications
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Bachelor’s Degree in Telecommunications, Engineering, IT, Business, Economics, Finance, Marketing, or a related field.
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MBA or Master’s Degree is an added advantage.
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Certifications in GSMA, Interconnect, IPX, Carrier Relations, Product Management, Data Analytics, AI, or Digital Transformation are desirable.
Skills, Experience & Competences
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12+ years of experience in telecommunications, with at least 5 years focused on International Voice, Wholesale, Interconnect, Carrier Relations, or International Business.
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Proven track record in driving revenue growth, managing carrier negotiations, and executing traffic monetization and network economics strategies.
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Strong technical familiarity with voice routing, settlements, interconnect, and international carrier ecosystems.
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Demonstrated experience leveraging analytics, automation, and AI to improve commercial and operational performance.
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Exceptional leadership capabilities in steering cross-functional initiatives, strategic partnerships, and large-scale transformation programs.