Regional Business Manager, Across Kenya – Sun King
Job Purpose
To guide sales, collections, and end-to-end business operations across an assigned region for Sun King’s Pay-As-You-Go (“Easy Buy”) solar products, managing a network of area managers, store executives, and field sales agents to ensure sustainable growth, financial performance, and exceptional customer experience.
Roles & Responsibilities
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Team Leadership & Talent Management: Hire, retain, motivate, and manage a high-performing regional team (including Area Business Managers, Store Executives, and Field Sales Executives) to maintain discipline, high standards, and customer-centricity.
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Training & Capability Building: Provide comprehensive training to Area Business Managers on sales, collections, products, technical handling, inventory, and logistics, ensuring adherence to high ethical and professional standards.
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Role Clarity & Route Planning: Establish clear day-to-day tasks, pre-set sales routes, product demonstration skills, query-handling guidelines, and individual targets for the regional team.
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Field Visits & Mentorship: Conduct weekly touchpoints, join initial sales with new Area Business Managers, and execute joint fieldwork with field agents—including night activations, market blitzes, and community group visits (e.g., SACCOs).
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Sales & Collections Target Achievement: Meet or exceed monthly sales and collection targets, providing daily and weekly updates on sales progress, recruitments, issue resolution, and new area launches.
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Robust Sales Processes & Customer Support: Monitor progress daily, enforce customer profiling and timely collection follow-ups, execute system repossessions as a last resort, and ensure all customer delivery, installation, and warranty issues are resolved within 24 hours.
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Market Monitoring & Brand Protection: Stay externally focused by tracking regional market trends, countering competitive pressures, and ensuring Sun King remains a paramount brand name.
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Resource & Expense Control: Efficiently manage marketing assistance, inventory, store maintenance, and device (smartphone) issuance to maximize Return on Investment (ROI).
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Performance Reviews & Audits: Oversee periodic review meetings, conduct surprise field audits, and recognize top performers to sustain high team motivation.
Qualifications
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Degree in a business-related field or equivalent.
Skills, Experience & Competences
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At least 6 years of hands-on experience in sales.
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Excellent computer literacy with comprehensive knowledge of Excel and PowerPoint.
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Proven ability to motivate high-performing sales teams and drive consistent performance.
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High innovative and out-of-the-box thinking skills with a strong cost-conscious mindset.
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Exceptional planning, organizing, prioritizing, and strategic big-picture execution skills.
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Strong interpersonal and relationship-building capabilities for managing both internal teams and external stakeholders.
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Active listener, skilled coach, and a disciplined continuous learner.
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Demonstrated commitment to operational excellence (detail-oriented, dependable, and dedicated to delivering exceptional customer satisfaction).