Zonal Business Manager, Coastal Zone – Sun King
Job Purpose
To drive sales, collections, and end-to-end business operations across an assigned zone for Sun King’s Pay-As-You-Go (“EasyBuy”) solar products, managing a large network of field agents and regional managers to ensure sustainable growth, financial performance, and exceptional customer experience.
Roles & Responsibilities
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Team Leadership & Talent Management: Hire, retain, motivate, and manage a world-class zonal team (including Regional Business Managers, Area Business Managers, Store Executives, and Field Sales Executives) to ensure high discipline, process orientation, and integrity.
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Training & Development: Provide comprehensive training across sales, collections, product usage, technical handling, inventory, and logistics, ensuring alignment with professional standards and customer care ethics.
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Role Clarity & Route Planning: Establish clear day-to-day tasks, sales/collection plans, routes, and targets for the team, ensuring field agents are fully equipped to demonstrate products, resolve customer queries, and engage with leadership.
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Fieldwork & Activations: Conduct regular joint fieldwork with Regional Business Managers and sales executives to drive engagement, lead night/market activations, and execute group sales in local communities, SACCOs, and rural markets.
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Sales & Collections Target Achievement: Meet or exceed monthly sales and collection targets, providing daily and weekly updates to leadership on sales progress, recruitments, resolutions, and new area launches.
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Field Sales Processes & Customer Support: Oversee customer and area profiling, enforce timely collection follow-ups, manage system repossessions as a last resort, and ensure all customer delivery, installation, and warranty issues are resolved within 24 hours.
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Marketing & Financial Control: Manage marketing and asset (smartphone) spend efficiently, ensuring maximum return on investment (ROI) across marketing, supply chain, and store maintenance.
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Performance Reviews & Audits: Monitor periodic review meetings, conduct surprise field visits to audit quality standards, and recognize top performers to maintain high team morale.
Qualifications
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Degree in a business-related field.
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MBA is an added advantage.
Skills, Experience & Competences
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At least 6 years of experience in sales, with a minimum of 3 years in a senior managerial position (preferably within distribution, microfinance, banking, or Bottom of the Pyramid/BOP businesses).
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Proven strategic business capability with a demonstrated ability to engineer solutions, transform teams, and drive scalable business processes.
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Strong communication skills with the ability to build, lead, and manage large field sales executive teams.
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Deep passion for working with rural, off-grid consumers, driven by a value-oriented social mission to provide clean energy and rural employment.