Senior Manager IT Applications & Asset Management – KCB Bank Kenya
Job Purpose
To provide operational leadership and technical management for the day-to-day support, maintenance, enhancement, and project delivery of Bancassurance, Investment Banking, Custody, and Wealth Management applications, ensuring high availability, compliance, and service excellence across financial platforms.
Roles & Responsibilities
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BAU Support Leadership: Provide operational leadership for Bancassurance and Investment Banking applications; ensure system availability and stability through effective monitoring, incident and problem management, change control, vendor coordination, and timely escalation in line with SLAs.
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Team Management & Capability Development: Plan, direct, and review the work of the Business Applications Support team; build team capability through workforce planning, coaching, knowledge transfer, targeted training, and performance management.
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Project & Integration Leadership: Lead technical delivery for projects and third-party integrations affecting Bancassurance, Investment Banking, Custody, and Wealth Management applications with core banking, digital, and finance systems.
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Continuous Improvement & Automation: Drive system enhancements, workflow automation, process improvements, and user training to optimize operational efficiency, internal controls, and customer service delivery.
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Testing, Governance & Quality Assurance: Define and oversee testing methods for application changes, upgrades, and fixes; verify compliance with functional, security, and performance standards; and review proposed software solutions for architectural and regulatory alignment.
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Resilience, Continuity & Documentation: Maintain comprehensive technical documentation, support procedures, and integration specifications; develop business-continuity and disaster-recovery protocols to safeguard service availability.
Qualifications
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Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or Electronics Engineering (Master’s degree in Management or IT is an added advantage).
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Required professional certifications including MCP, MCSA, MCSE, MCITP, ITIL, or RedHat (certifications in Linux/Unix administration, cloud management, project management, and database management are advantageous).
Skills, Experience & Competences
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Minimum of 6 years of progressively responsible experience operating technical characteristics of payment platforms, Bancassurance, Investment and Wealth Banking, and third-party integrations.
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Thorough understanding of financial, insurance, wealth, and investment services regulatory and audit regimens.
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Demonstrated expertise in SOAP, RESTful, and file-based integration methods within banking environments.
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Proven experience in application administration, monitoring, upgrading, troubleshooting, and problem resolution.
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Strong background in quality assurance principles, security compliance, project management methodologies, and team supervision.