Communication Infrastructure Support (CIS) Engineer – US Embassy

US Embassy in Kenya

· October 23, 2026

Job Purpose

To engineer, design, install, maintain, and repair comprehensive communication systems for Mission Nairobi—encompassing telephony equipment, multi-site radio networks, unclassified networking infrastructure, microwave point-to-point links, and WAN/LAN connectivity—to ensure maximum uptime and reliable operational communications.

Roles & Responsibilities

• Telephony Systems Engineering & Support: Install, maintain, repair, and cable Embassy telephone equipment, including programming legacy systems (CS1000, CallPilot) and modern platforms (Cisco Unified Communications Manager – CUCM, Unity messaging Connection).

• Radio Network Management: Design, install, maintain, and repair the Post’s seven radio networks and associated hardware, including digital repeaters, handheld radios, base stations, antennas, and mobile radios.

• Network & Infrastructure Support: Support unclassified networking infrastructure across multiple locations (Chancery, Acacia, OAK, CMR, DCMR), managing OpenNet, NEN switches, routers, firewalls, and microwave point-to-point networks across LAN tail sites.

• WAN Monitoring & ISP Coordination: Collaborate with Mission ISPs across 20 WAN circuits to actively monitor service degradation, troubleshoot connection issues, configure VPN devices, and coordinate with Washington program offices (ENM, ITSC) to ensure network availability.

• Audio-Visual & Cabling Support: Assist AV technicians with infrastructure setups and high-profile meetings utilizing sound mixers, wireless microphones, and cameras; execute specialized cabling tasks including fiber, UTP Ethernet, and Coax installations.

Qualifications

• University degree in Computer Science, Telecommunications, Information Systems, or a related technical field.

• Must be able to obtain and maintain the required security clearance, pass a background investigation, and complete a pre-employment medical exam.

Skills, Experience & Competences

• Minimum of 3 years of progressively responsible, relevant experience across the three core disciplines of radio, telephone, and data network infrastructure at a level comparable to Tiers 2 and 3 support.

• Fluent professional proficiency (Level 4) in both English and Kiswahili (speaking, reading, writing, and translation capabilities).

• Comprehensive knowledge of telephony and radio installation, operation, troubleshooting, and maintenance procedures, alongside solid foundational understanding of LAN/WAN networking core concepts and security principles.

• Proficiency in reading and creating schematics, utilizing MS Office applications, and executing basic inventory control and cabling tasks.

• Strong interpersonal skills, problem-solving abilities, and the capability to work effectively under pressure in a diplomatic security environment.