Sales Account Manager – Villa Rosa Kempinski
Job Purpose
To drive revenue maximization, achieve personal and departmental targets, and increase fair market share against competitors through proactive key account management, prospecting, and strategic sales execution within assigned markets or geographic territories.
Roles & Responsibilities
-
Key Account & Territory Management: Manage an assigned base of key accounts to maximize revenue, secure timely contracting, conduct SMART contracting during annual rate negotiations for optimum yielding, and prospect new business accounts.
-
Sales Execution & Market Support: Follow up on tentative bookings in assigned markets, conduct site inspections, execute sales blitzes, participate in trade shows and workshops, and cross-sell other associated hotel properties.
-
Strategic Planning & Budgeting: Assist the Director of Sales or Director of Sales & Marketing in defining and executing annual sales action plans, compiling statistics, forecasting account production, and managing expenses within set budget structures.
-
Data Management & Cross-Departmental Collaboration: Maintain accurate, up-to-date contact records within the OPERA database, collaborate on sales strategies, and adhere strictly to corporate standard operating procedures and hotel policies.
-
Compliance & Brand Standards: Understand and align with the company sales vision while strictly following employee handbook guidelines, fire safety, health, hygiene, and security regulations.
Qualifications
-
Must be a Kenyan citizen.
-
University degree or diploma in a business-related field.
Skills, Experience & Competences
-
Minimum of 2 years of professional experience in a similar sales role, preferably within a reputable 4- or 5-star hotel environment.
-
Demonstrated ability to work, build relationships, and communicate effectively in a dynamic, multinational environment.
-
Computer literacy with specific adaptability to hotel sales systems (such as OPERA) and office applications.
-
In-depth knowledge of competitor sets, hotel services, facilities, and market pricing dynamics.