Communications Support Officer – World Vision
Job Purpose
To drive digital engagement and visibility by designing compelling multimedia content, managing synchronized field assets, and supporting communication campaigns for the Sudan response from Nairobi.
Roles & Responsibilities
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Multimedia & Graphic Design: Conceptualize and produce digital and print assets—including social media graphics, infographics, campaign materials, and donor report visuals—while strictly adhering to World Vision branding guidelines.
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Video & Photo Editing: Process, edit, and polish raw multimedia footage from the field into high-impact, short-form content optimized for web, social channels, and donor reporting.
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Asset Management & Synchronisation: Oversee the intake, organisation, and quality control of photos, videos, and written stories submitted from various response locations, ensuring comprehensive metadata and valid consent documentation.
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Content Planning & Coordination: Track daily output against content calendars, fast-track time-critical materials, and collaborate closely with the Communications Manager to fulfill urgent advocacy or visibility requests.
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Digital & Social Media Support: Assist in scheduling and publishing approved multimedia content across official digital and social channels, occasionally deploying to the field for hands-on content collection.
Qualifications
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Bachelor’s degree in Multimedia and Digital Communications, Communications, Journalism, or a closely related field.
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Proficiency in industry-standard design and editing suites (Adobe Creative Suite including Photoshop, Illustrator, and Premiere Pro, alongside tools like Canva).
Skills, Experience & Competences
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Minimum of 2 to 3 years of professional experience in graphic design, multimedia production, or digital content management within an NGO, humanitarian agency, or fast-paced media environment.
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Demonstrated ability to manage large digital asset libraries and organise field-sourced multimedia with clear naming conventions and compliance tracking.
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Strong collaborative skills with experience coordinating smoothly alongside remote, distributed, or hard-to-access field teams.
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Exceptional written and verbal communication skills in English, with the capacity to manage rapid turnaround times during high-visibility events or emergencies.