Guest Experience Expert – JW Marriott Hotel
Job Purpose
To create a memorable and unique guest experience by guiding guests through their entire stay with proactive, empowered service delivery—ranging from check-in and operational transactions to addressing requests and sharing local area highlights.
Roles & Responsibilities
-
Comprehensive Guest Service: Guide guests through their entire stay by delivering a wide range of services, making transactions feel seamless, and moving freely about the space to address operational needs and guest requests.
-
Local Guidance & Reporting: Share highlights of the local area with guests and complete necessary operational reports and tasks.
-
Workplace Safety & Compliance: Maintain a safe work place, follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
-
Professional Representation: Ensure uniform, personal appearance, and communications remain professional at all times.
-
Operational Adaptability: Perform other reasonable job duties as requested to support guests and the business.
Qualifications
-
Certificate or Diploma in Hospitality Management or a related field.
Skills, Experience & Competences
-
Minimum of 1 to 2 years of experience in a Front Office role.
-
Previous experience in a hotel or luxury service environment (experience in a 5-star hotel is highly desirable).
-
Physical stamina to be on your feet and moving around (standing, sitting, or walking for an extended time) with a hands-on approach to work.
-
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance