Customer Support Intern – Sun King
Job Purpose
To serve as the primary point of contact at the Regional Service Centre for aftersales assistance—handling customer intake, basic troubleshooting, repair and replacement processing, and inventory movement coordination between service centers and feeder shops to ensure an efficient and professional customer experience.
Roles & Responsibilities
-
Customer Service & Service Intake: Act as the first point of contact for walk-in customers, register aftersales requests, conduct initial screening and basic troubleshooting, evaluate warranty guidelines, and keep customers updated on case progress and product maintenance.
-
Regional Service Centre Operations: Manage the end-to-end logistics and tracking of faulty and repaired units between feeder shops and the Regional Service Centre, ensuring accurate tagging, prompt dispatch, and meticulous record-keeping.
-
Service Quality & Process Compliance: Deliver professional customer care, adhere strictly to warranty and repair protocols, accurately log all interactions and inventory movements in CRM systems, and collaborate cross-functionally to meet strict service timelines.
Qualifications
-
Bachelor’s degree in a relevant discipline.
Skills, Experience & Competences
-
1–2 years of experience in customer service, aftersales, service centre operations, technical assistance, or shop operations.
-
Experience handling walk-in customers in a service or repair environment is an added advantage.
-
Basic technical knowledge of electrical, electronic, and solar products is an advantage.
-
Effective customer service, communication, and interpersonal skills, with clear verbal and written proficiency.
-
Ability to conduct basic troubleshooting, initial product screening, and multi-task effectively in a fast-paced environment.
-
Strong attention to detail with proven experience in accurate documentation, record-keeping, and system updates.
-
Practical, solutions-oriented approach with the ability to coordinate across cross-functional teams and meet defined service timelines.