IT Event Management Engineer – World Vision Kenya
Job Purpose
To design, implement, and continuously improve global event detection, correlation, and alerting systems across hybrid cloud and on-premises environments, driving the transition from reactive IT operations to proactive, automated, and predictive service assurance.
Roles & Responsibilities
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Event Detection, Ingestion & Correlation: Design and maintain event ingestion pipelines from diverse monitoring sources; develop correlation logic and noise reduction rules; and establish enterprise event taxonomies, classification standards, and severity tags.
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Automation, Orchestration & Remediation: Build automation scripts and workflows to auto-remediate known issues; integrate event management platforms with ITSM tools (such as ServiceNow or SMAX) for automated incident creation; and advance AIOps initiatives using predictive analytics.
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Standardization, Templates & Documentation: Develop standard operating procedures (SOPs), runbooks, configuration templates, and a comprehensive Monitoring and Event Management Playbook to ensure repeatable and scalable operational practices.
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Operational Effectiveness & Continuous Improvement: Conduct routine health checks on event systems; analyze event data trends to eliminate redundancies and false positives; and partner with cross-functional teams to optimize thresholds and escalation paths.
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Governance, Quality Assurance & Innovation: Enforce global event handling standards, align operations with key reliability metrics (uptime, MTTD, MTTR), and evaluate emerging observability tools and hybrid monitoring strategies through proofs-of-concept and roadmap contributions.
Qualifications
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Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
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ITIL Foundation certification (ITIL Intermediate or ITIL 4 Managing Professional preferred); relevant cloud (Azure/AWS) or monitoring tool certifications are highly desirable.
Skills, Experience & Competences
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Minimum of 10–12+ years of total professional experience, including at least 5+ years of hands-on experience in enterprise IT Operations, Monitoring, and Event Management.
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Proven technical proficiency with enterprise monitoring tools (e.g., OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7) and ITSM platform integrations.
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Strong programming and automation capabilities using scripting languages such as PowerShell, Python, or Ansible.
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Deep functional understanding of ITOM frameworks, event-driven architectures, APIs, and hybrid (cloud and on-premise) infrastructure environments.
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Strong analytical thinking, process orientation, and cross-functional collaboration skills focused on driving reliability, transparency, and operational excellence.